Contact

Email us at jenkahnjewelry@gmail.com with any questions! Jen or Jason will get back to you right away!
    • Free Domestic Shipping for orders over $150
    • Easy 14 Day Exchanges
    • All shipments come with tracking
    • Happy to include a Gift Card with custom message
    • Ready to ship items ship within 1-2 business days

Please note that mail delays are more common these days. We do our best to make sure your package arrives in a timely manner however we are not responsible for delayed, lost or stolen packages.  

REPAIRS:

Have you lost an earring? Bummer! Luckily We can usually make a match to yours - it is half the price of the pair! As all pieces are handmade, It helps for us to have the actual earring to make a match as best we can. If you’re local, you can drop it off at our Soda Plant studio - 266 Pine St, Ste 225. Please include a note regarding the repair with your name and email address. We will email you with the cost and time estimate. Once repaired, you can pay online or when you pick up your item at the studio. Please note, metals can change over time, especially with each person’s unique skin chemistry and matches might not always ‘match’ 100%. Plus over time we’ve changed hammers and techniques. We will match as best as we can!

Please note: Repairs can take 1-3 weeks (sometimes, longer, sorry, especially during the holiday season!) as we work in batches and need to be able to fit your piece into a batch of copper or silver or brass… Rush repairs (1-2 weeks) are possible for a fee.

General repair: Fees are based on the time it takes to repair and the materials needed so once we see the item, we can let you know how much it will cost and include an estimate of how long it should take depending on our current  workload. Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.

Be sure to: Always wear backs, we provide them with every pair and we're happy to provide extra! Scarves and hugs are often the culprit of missing earrings so wear protection! Never place earrings in pockets or toss in a bag, so easily lost that way…

EXCHANGES
Need to exchange an item? Send an email to me at jenkahnjewelry@gmail.com to exchange unworn, undamaged jewelry within 14 days for domestic orders. Please make sure to keep your original packaging and order slip to include in the package so that we can process your exchange.  We will not accept unapproved exchanges. We do not accept returns.
LOST/STOLEN PACKAGES:
Although it is rare, packages do sometimes get lost in the mail. We ship primarily with USPS. Effective July 9, 2023, the Postal Service consolidated its services—USPS Retail Ground, Parcel Select Ground, and First-Class Package Service—into one service called USPS Ground Advantage. This service automatically includes $100 insurance. Priority Mail includes $50. (If you would like to buy additional insurance to cover your purchase(s), please contact us before or immediately after you've placed your order.) In the event your shipped package is marked "Delivered" via tracking and you did not actually receive it, or a shipped package never arrives and is considered lost in transit or stolen or just missing, we can provide you with detailed copies of your transaction so that you may file a claim for reimbursement. Jennifer Kahn Jewelry does not file claims for lost, stolen or missing packages as these events are understandably beyond our control once we have shipped your items.
 

LOCATION 
You can find us in the Soda Plant at 266 Pine St, Burlington, VT. We are open Tues-Saturday 10-5. Just take the door to the left of Tomgirl Juice, you'll find us at the top of the stairs.

Not local? You can package it up (in a box or bubble wrap within a padded or cardboard mailer) and mail it to me: Jennifer Kahn, 266 Pine St, Ste 225 Burlington, VT 05401. I can ship an item back to you for $3.50 First Class mail. Let me know if you want to pay for Priority mail or if you want it insured.
 
Please note: We have no control over what happens to our jewelry once it leaves the studio, email us with any questions regarding repair or exchanges, we take these things on a case by case basis!