Contact

Email us at jen@jenniferkahnjewelry.com with any questions! Jennifer or Jason will get back to you right away!

    • Free Domestic Shipping for orders over $150
    • Easy 30 Day Exchanges
    • All shipments come with tracking
    • Happy to include a Gift Card with custom message
    • Ready to ship items ship within 1-2 business days

Please note that mail delays are more common these days. We do our best to make sure your package arrives in a timely manner however we are not responsible for delayed, lost or stolen packages.  

REPAIRS - read more HERE

 

EXCHANGES
Need to exchange an item? Send an email to me at jenkahnjewelry@gmail.com to exchange unworn, undamaged jewelry within 14 days for domestic orders. Please make sure to keep your original packaging and order slip to include in the package so that we can process your exchange.  We will not accept unapproved exchanges. We do not accept returns.
LOST/STOLEN PACKAGES:
Although it is rare, packages do sometimes get lost in the mail. We ship primarily with USPS. Effective July 9, 2023, the Postal Service consolidated its services—USPS Retail Ground, Parcel Select Ground, and First-Class Package Service—into one service called USPS Ground Advantage. This service automatically includes $100 insurance. Priority Mail includes $50. (If you would like to buy additional insurance to cover your purchase(s), please contact us before or immediately after you've placed your order.) In the event your shipped package is marked "Delivered" via tracking and you did not actually receive it, or a shipped package never arrives and is considered lost in transit or stolen or just missing, we can provide you with detailed copies of your transaction so that you may file a claim for reimbursement. Jennifer Kahn Jewelry does not file claims for lost, stolen or missing packages as these events are understandably beyond our control once we have shipped your items.

LOCATION 
You can find us in the Soda Plant at 266 Pine St, Burlington, VT. We are open Tues-Saturday 10-5. Just take the door to the left of Tomgirl Juice, you'll find us at the top of the stairs.

Please note: We have no control over what happens to our jewelry once it leaves the studio, email us with any questions regarding repair or exchanges, we take these things on a case by case basis!